Shipping & Returns
SHIPPING POLICY
At Hele Té, we want to make sure that you receive your healing teas as quickly as possible. That's why we offer fast and reliable shipping to anywhere in the world. Our shipping rates are affordable and calculated at checkout based on the weight of your order and your location.
We take great care in packaging your teas to ensure that they arrive at your doorstep in pristine condition. Our packaging is eco-friendly and recyclable, because we care about the well-being of our planet just as much as we care about yours.
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If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We're always here to help!
Return & Exchange Policy
At Hele Té, we stand behind the quality of our healing teas. If for any reason you're not completely satisfied with your purchase, please let us know within 30 days of receiving your order and we'll be happy to offer you a refund or exchange.
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To initiate a return or exchange, please contact us with your order number and a brief explanation of why you're not satisfied with your purchase. We'll respond as soon as possible with instructions on how to proceed.
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Please note that we cannot accept returns or exchanges on any opened or used teas, due to health and safety regulations. Thank you for your understanding.